Personal & Professional Technology
Not sure what computer, smartphone, tablet, universal remote, smartTV, garage door opener, smart switch, light bulb, internet service, operating system, or software you want? Need help with hooking up an Apple TV? Can’t get the cable company to show up and fix the problem? We love technology, and we are early adopters of the latest thing, but we know it is rarely as simple to use as it looks on TV. And getting the wrong solution for the task can be a costly error. We can help you match what you want to accomplish with the best device for the job, and we can help you find the best price. We don’t sell hardware, but we do a lot of shopping.
We’ve spent many hours on the phone with tech support calls, so we know what to tell the internet provider so they will replace the bad modem or how to get the support person to escalate your call when it’s not a simple fix. We’ve made all the mistakes, so we know what to watch out for when you are installing a network that will scale up when you do.
We work one-on- one with you to learn how your technological systems impact all the people who connect with you: children, spouses, employees, customers, vendors and others. We strive to make the experience for everyone satisfying. And hopefully have some fun as well!
Support & Maintenance
Have a question? We’re happy to take your call. Many times, that’s all that’s needed to solve a problem, and you don’t need to schedule a service call. If it’s an emergency, we can usually be there the same day. We try to avoid emergencies, though, for both our sakes, and we do that by developing a long-term relationship and understanding of you and your technology needs, so that we can plan ahead for necessary maintenance and keep things running smoothly.
As your technology consultant, we can also provide non-technical services like arranging repairs, liaison with technical support from other providers, or other wraparound services to save you time and allow you to focus on what’s important to you.
Upgrades & Enhancements
Technology marches forward relentlessly. If you work with it and it helps to pay your bills you have to keep up with it. Or you may be someone who likes the latest and greatest tool or toy. We can help you decide when it’s time to fix, upgrade or replace your devices depending on what your specific needs or desires dictate.
At home the landscape is changing rapidly. Home automation makes choosing a light bulb a technical question! We are learning about and implementing smart devices and can help you decide if and when adding that next layer of technical complexity is useful and valuable in your lifestyle.
Planning ahead also means noticing when that old server has outlived its purpose, and helping you decide when to replace or repair. Or maybe you are ready to try a new operating system and want to be sure you can use your older hardware.
Updates in an office environment usually mean there are computers of different ages or configurations to consider. If one person updates their software, everyone else that shares those files might need to update too. Software licensing options have changed dramatically in the last few years, with some companies going to annual fees, and others offering a range of traditional and newer options.
Some software updates can impact other apps that interact with that software. So knowing what has to be updated and what can wait, how to make sure everyone in the office is ready for the changes, and providing support for people who need more help are some of the ways we can help.
Migrations & Conversions
Maybe you are switching hardware completely – PC to Mac, Android to iOS or the other way around – and you need your data and services to be on a new system. Or maybe you got new software and you need your information transferred to the new system.
Or you waited too long to upgrade your system, and now your new software does not work with your old files.
Whatever the reason, we can help you get where you need to go now, and plan for the future so migrations and conversions can be done more easily next time.
You need all your devices to integrate or synchronize so you have everything you need where you need it. And it’s not just your computer and your phone anymore, now you need the phone to integrate with the car, the TV remote on the phone with the Apple TV and the stereo, the database in the office on your mobile device.
Whatever you need to connect, we can help. We don’t always know all the answers – it’s a big technology world out there! But we can find the best solution and help you get it and implement it.